Fifty IREMBO agents train in effective use of IECMS

The Legal Aid Forum (LAF) has conducted a three-day training supported by USAID/Rwanda at the Institute of Legal Practice and Development (ILPD).

The Legal Aid Forum (LAF) has conducted a three-day training supported by USAID/Rwanda at the Institute of Legal Practice and Development (ILPD).

The training held from August 29th to 31st, 2023 aimed to bolster the capacity of IREMBO agents who assist the public in filing complaints via Electronic Case Management System (IECMS) in effectively utilizing the Integrated IECMS.

According to the assessment report by LAF “Capacity Needs assessment on Access to Justice Delivery in Rwanda, May 2022” several respondents acknowledged that there are capacity needs related to the use of Integrated Electronic Case Management System (IECMS). 

The assessment notes that the majority of the justice users access IECMS services through Irembo agents who are not well versed and familiar with the use of IECMS and the access of IECMS through Cybercafés also create issues of confidentiality for parties as many litigants in rural areas do not have emails. These are not affordable and seem to be expensive for the ordinary citizens.

Speaking at the opening of the 3-day training on the use of IECMS of IREMBO agents who often assist the public in filing complaints to Courts using IECMS, Dr. Yves Sezirahiga, Acting Rector of the Institute of Legal Practice and Development (ILPD) requested the trainees to be focused and make good use of the skills they'll acquire. He also urged them to properly record the clients' documents, keep the professional secrecy and deliver good services. 

 “The training is an opportunity for you to learn more about the system and abandon the traditional way of submitting cases and adopt the professional use of IECMS, be focused, ask question and make good use of the skills you will acquire. More than that, you should properly record the clients' documents, keep the professional secrecy and deliver good services,“ said Sezirahiga.

Agents of IREMBO stressed that the training will help them to bridge the unlimited skills related to legal terms and IECM uses they had before.

Etienne Biziyaremye, an agent from Muhanga said: “The training will help to overcome challenges related to limited skills of legal terminologies that sometimes resulted in poor service delivery. The training will be an opportunity to learn more about the IECMS system that we did not know as it is new to some agents; these will help us to improve the service delivery.”

Evelyne Nyirambonimpaye, agent from Nyanza district, also revealed that, the training will equip them with the necessary skills to understand and analyze the cases in order to improve services.

Through the Ministry of Justice, responsible for the daily monitoring of IREMBO agents, 50 agents were invited to this training.